PRIVACY POLICY
YOUR PRIVACY
Surrounding.com is committed to respecting your privacy. We use the
information we collect to process orders and to provide a more personal
experience. We will not sell
or disclose any personal information that identifies you to any third party.
When you place
an order with Surrounding.com, your personal information and credit card
information are
secure.
LINKS
This web site may contain links to other sites. Please be aware
that surrounding.com is not responsible for the privacy practices of other
sites. We encourage all users leaving our site to read the privacy terms of
each subsequent web
site carefully. This privacy statement applies solely to information on this
site. This website
may also contain product photography. We try to display each product as
accurately as
possible. Unless otherwise noted, copyright in each image belongs to the
manufacturer(s) of
the product(s) depicted.
EMAIL COMMUNICATION
We may contact you by email to respond to customer service
questions you have submitted, or to address a problem affecting the use of
the
site, or to send you a confirmation message.
NEWSLETTER AND SERVICE UPDATES
From time to time we send out our newsletter, which may
contain important announcements, information about services, and/or product
or
inventory updates. Recipients may un-subscribe.
CORRECTION OF PERSONAL INFORMATION
If your personal information (e.g., address or telephone
number) changes, or is no longer correct, we will provide a way to correct,
update or
remove your personal information. We also may communicate with you to
provide or request
updated information about your order or your account. You may be contacted
by email or
phone.
CONTACT
If you have any questions about this privacy policy, or about the
information collection practices of Surrounding.com, please contact us at
[email protected]
TERMS OF USE
The site, or third parties on the site, may provide links to
other sites or resources over which Surrounding or any of its parent
companies or
subsidiaries has no control. Surrounding is not liable for the content,
advertising or product
information or any other materials displayed at those sites.
USE CONDUCT
This site includes product photography,
product content and technical drawings (collectively, the "Content" which
are protected by
worldwide copyright and trademark, and by other international laws
protecting intellectual
property.
DISCLAIMER OF WARRANTY
You understand and agree that all Content provided on this site
(Surrounding.com) IS PROVIDED ON AN "AS IS" THE INFORMATION PROVIDED ON
THIS SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES
OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE
PURSUANT TO APPLICABLE LAW, SURROUNDING DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED. THE CONTENT ON
THE SITE MAY CONTAIN INACCURACIES AND/OR TYPOGRAPHICAL ERRORS.
SURROUNDING.COM DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT
OR
THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, COLOR, AVAILABILITY
OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE.
YOU AGREE THAT ALL INFORMATION SHALL BE USED AT YOUR OWN RISK.
SOME ITEMS MAY COME WITH A MANUFACTURER’S WARRANTY. WARRANTIES
MAY VARY FROM PRODUCT TO PRODUCT AND FROM MANUFACTURER TO
MANUFACTURER. YOU UNDERSTAND THAT WE DO NOT HONOR ANY WARRANTY OBLIGATION
FOR
THE MANUFACTURER. YOU ARE OBLIGED TO CLAIM YOUR WARRANTY DIRECTLY WITH THE
MANUFACTURER.IN NO EVENT SHALL
SURROUNDING, ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES,
AGENTS, OFFICERS, EMPLOYEES OR SUPPLIERS BE LIABLE TO ANY ENTITY FOR
ANY INDIRECT, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR OTHER
DAMAGES.
TERMINATION
You agree that Surrounding.com, at its sole discretion, may at any
time and without notice to you, terminate your use of the site, cancel your
order, or remove or delete any content of the site.
CHANGE OF USE
Surrounding.com can at its sole discretion, delete, change, update or cancel
any items (including price, content, product photography), temporarily or
permanently, at any time without notice to you. You agree that
Surrounding.com shall not be liable for any of these.
ORDERS SHIPPING AND RETURN POLICY
We try to process all order within a few business days. All orders
ship via UPS Ground or via USPS. Some products ship directly from the
manufacturer to cut
down on shipping and transit time. Occasionally some products are on
backorder or have a longer waiting period before the order will ship. These
products will ship as soon as they become available from the manufacturer. Products that are on backorder or which are a special order are pre-paid at the time the order was placed, this will help to gurantee that the manufacturer will fulfill the allocated backorder.
Many products come in various configurations, colors and options,
These items are “Special Order” (Made to Order) and are not
covered under our return policy.
RETURNS
Elgible Merchandise purchased from Surrounding may be returned for a
refund, excluding shipping and handling charges, within 5 days of receipt of
the goods. You
must contact Surrounding to inform them that you would like to return an
item. Failure to do
so will result in forfeiture of your right to take advantage of our return
policy. Returned
merchandise must be in original condition and in an unopened box. A 30% to
50% restocking fee will apply
to all returned merchandise. Only certain products are elgible for a return authorization special orders are excluded. Special Orders - (Made to Order or
Custom Orders) are not covered under the return policy. These products are
custom made to your specification, (size, color, style, finish, fabric) or
are
products that are specially imported for you. For the purposes of the return
policy, “Custom Orders” shall be constructed to apply to ALL products in the Emeco, Knoll Imago, Artifort, Modern Classics, Moooi, Resolute, Axo, Modiss, Ameico, Jielde, Conmoto, Watches & Jewelery and Oluce, Ogus Design and Jielde, brand lines. These products are Non Returnable and can not be exchanged or returned.
Special Discounts - Extra discounted orders or products on
sale are not covered under the return
policy. This exclusion from the return policy shall also apply to any
merchandise purchased or won through a third party site.
