FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER SOMETHING?

To make a purchase, click on the "Add" button and follow the page prompts for quantity after you have added the items to the shopping cart. Enter your billing, shipping, and credit card details. The final page of the sequence is the order review page, where you should check all the details to make sure everything is entered correctly. Once you click the "Checkout" button, we will process your order. We try to process all orders within 4 business days. Some product brand lines like Akari, do have longer stamdard lead time of 2 -3 weeks. All backorders and custom special orders are pre-paid at the time of the order. If you need something urgent contact [email protected] to check lead times.

THE PRODUCT OR COLOR IS NOT DISPLAYED, CAN I STILL ORDER IT?

Some products are available in a range of colors, finishes and/or configurations, and ordering them may require special assistance. If you have a complicated request, please contact a sales associate at [email protected]. Our sales associates are here to help you, 24 hours a day. Items that are custom-ordered may not be returned for a refund or exchange

WHAT TYPE OF CREDIT CARD DO YOU ACCEPT?

We accept Visa, MasterCard, Amex, and Discover Card. PayPal is our authorized merchant processing center for credit card orders. PayPal has over 20 million registered users and about 3 million business accounts. When you place an order through PayPal you will sign up for a paypal account which is goverened by the PayPal terms and conditions. To find out more about PayPal please visit www.paypal.com

DO YOU SHIP TO CANADA OR INTERNATIONAL?

We ship to Canada, Puerto Rico and Mexico. We can also arrange international deliveries to Europe, Asia and Australia. Please contact us to receive an international shipping quotation. Some orders are subject to state sales tax including CA, NY and will be billed upon shipping.

DO YOU SEND ORDER CONFIRMATION VIA EMAIL?

The first email we send confirms your order, as well as your shipping address and other delivery information.The second email confirms that your order has been shipped, or tells you when it will be shipped. We ship with UPS and USPS.

WHAT IS YOUR COMPANY POLICY?

All information regarding our privacy policy can be found in the privacy policy page of our web site. More Info >

HOW DO I RETURN SOMETHING TO SURROUNDING?

If you would like to return something ship it to us by UPS within 5 days upon delivery of the merchandise. The item must be in original condition and unused, in the original packaging. Please be aware that you are responsible for getting it to us in good condition, so pack it carefully. If the product is defective, contact Customer Service and we will arrange for a UPS call tag to have the merchandise picked up from you. If you are returning it for some other reason, you must contact customer care to obtain a Return Authorization Number before sending the merchandise back. Restocking fees apply to certain returns. You will need to pay the cost of shipping it back to us. Surrounding is not responsible for customers who do not follow our return procedures and return policy.